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Privacy Policy
Information We Collect
Sanctum and Soul: The Wellness House ("Sanctum and Soul," "we," "us," or "our") respects your privacy. We collect contact details you provide when booking, subscribing to our newsletter, or reaching out (name, email, phone number); booking and appointment history; health-related information you voluntarily share with us to help tailor your treatment (for example, allergies, sensitivities, or relevant medical history); payment information processed through our booking and payment platforms (we do not store full card numbers ourselves); and website usage data collected automatically through cookies and analytics tools.
How We Use & Share Your Information
We use your information to schedule and manage appointments, personalize treatments and recommendations, send appointment reminders and receipts, and — if you've opted in — newsletters and promotions. It also helps us improve our services and website experience, and comply with legal and tax obligations. We take reasonable steps to protect your personal and health-related information, including limiting access to staff who need it to provide your care; health-related details you share with us are treated as confidential and are not sold or shared with third parties for marketing purposes.
We do not sell your personal information. We may share limited information with trusted service providers who help us operate — such as our booking platform, payment processor, and email service — solely to the extent needed to provide those services, or when required by law. Our website uses cookies to support basic functionality and understand how visitors use the site; you can control cookies through your browser settings.
Your Rights & Contact Information
You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly. You may also request a copy of the information we hold about you, or ask us to delete it, by emailing contact@sanctumandsoulthewellnesshouse.com. Our services are intended for adults, and we do not knowingly collect personal information from children under 13.
We may update this policy from time to time; the effective date at the top will reflect the most recent revision. If you have questions, contact us at contact@sanctumandsoulthewellnesshouse.com, call 617-671-7819, or write to us in Decatur, GA, USA.
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